mm38 Privacy Policy

How We Collect Data

We collect data through the following methods—

• Directly from you: Collected when you register an account, update your information, or contact us directly
• Automatically: Collected through browser cookies, log files, and analytics tools when you visit the website
• From third parties: May be received from payment service providers and KYC verification services

How we use your data

We use the personal information we collect only for the following purposes—

• Creating and managing your account
• Processing deposits and withdrawals
• KYC (Know Your Customer) and AML (Anti-Money Laundering) compliance checks
• Fraud prevention, security checks, and risk management
• Improving service quality and providing customer support
• Sending bonus and promotion communications (with your consent)
• Meeting legal obligations

We will not use the personal information you provide for any purpose beyond those stated above.

Data sharing and disclosure

mm38 does not sell your personal information to third parties. However, it may be shared in the following situations—

• Payment service providers: KBZPay, Wave Money, AYA Pay, and bank transfer services to process deposits and withdrawals
• Technology service providers: Companies handling platform maintenance, cloud hosting, and security
• Legal obligations: When required by relevant authorities under applicable law
• Business changes: In the event of a merger, acquisition, or business transfer

All third parties we work with have signed data protection agreements consistent with this policy.

Cookies and tracking technologies

Our website uses cookies and similar tracking technologies, which can be grouped into the following types—

• Essential cookies: Maintaining login sessions and security checks
• Functional cookies: Remembering your language preference and game settings
• Analytics cookies: Analysing visitor location, browsing patterns, and navigation flow to improve the website

You can block cookies through your browser settings. However, doing so may cause some website features to stop working properly.

Data retention period

We retain data according to the following guidelines—

• Your personal information is kept for as long as your account remains open
• Financial transaction records are kept for a period required by legal obligations
• AML / KYC data may be retained for a longer period
• Data from inactive accounts will be deleted after a set period following account closure

Data security measures

mm38 applies both technical and organisational measures to protect your personal information—

• SSL (Secure Socket Layer) encryption — all data transfers are encrypted
• Database access is restricted — only staff who need access can access it
• Best practices for Two-Factor Authentication are in place
• Real-time monitoring system to detect data breaches
• The security team conducts regular security audits

That said, no digital platform can guarantee 100% security. You are responsible for keeping your password and account details confidential.

Your personal data rights

Anyone using our platform has the following rights—

• Right to access: You can request the data we hold about you
• Right to correction: You can request that inaccurate or incomplete data be corrected
• Right to deletion: You can request that your data be deleted, provided it does not conflict with legal obligations
• Right to restrict processing: You can request that we limit how we process your data in certain situations
• Right to data portability: You can export the data you have provided in a readable format
• Right to object: You can object to the use of your data for marketing communications and separate research purposes

To exercise these rights, please read the FAQ page first, then contact us at [email protected].

Minors

mm38 services are for users aged 21+ only. We will not collect personal data from anyone under 21. If we become aware that a person under 21 has accessed our system, we will immediately delete that person's data and account. If you suspect someone under 21 is accessing the platform, you can notify us at [email protected].

External Website Links

Our platform may contain links to external websites. mm38 has no control over the privacy practices of those websites, so we encourage you to read their policies separately.

Policy Changes

We may update this privacy policy at any time without prior notice, based on legal, technical, or business requirements. All updates will be reflected on this page and the "Last updated" date will be revised accordingly. For significant changes, a notification will be sent to your registered email. Continued use of the platform after a policy update will be considered as your acceptance of the revised policy.

Contact Us

If you have any questions, complaints, or data-related requests regarding this privacy policy, you can contact our customer support team—

• 24/7 Live Chat — available from any page on the platform
• Email: [email protected]

Our support team is available 24/7 in Myanmar language, ready to assist you at any time.